FREQUENTLY ASKED QUESTIONS
ARE YOUR LIGHTING CONTACTORS ELECTRICALLY OR MECHANICALLY HELD?
All of our lighting contactors are electrically operated and mechanically held. Unlike lesser quality lighting contactors, all ASCO lighting contactors are power driven in both directions. This increases reliability and eliminates the AC hum associated with electrically held units.
WHAT IS THE FUNCTION OF THE DIFFERENT MODEL OF LIGHTING CONTACTORS?
The ASCO 918 lighting contactor is designed to control individual loads. Since it can be purchased in up to 12 poles, it can feed up to 12 single phase circuits, or 4 three phase circuits.
The ASCO 920 remote controlled switch is designed to control the power feeding a sub panel. We have models ranging up to 225 amps in either 2 or 3 poles.
WHY SHOULD I BUY FROM YOU INSTEAD OF MY LOCAL SUPPLIER?
That's simple, we have great prices, we have the commercial lighting control system you need in stock, and we're extremely easy to do business with. Just give us a call, pay by credit card, and your order is on the way. You can even order online if you want.
WHEN WILL YOU SHIP MY COMMERCIAL LIGHTING CONTROL SYSTEM?
If you call us by 09:00 Pacific time we'll normally get your order shipped that same day. Otherwise we'll ship the next day.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept Mastercard, Visa, and AMEX over the phone. We accept all credit cards, e-checks, and direct bank debit online through our payment processor which is paypal. We accept purchase orders from Dunn & Bradstreet rated corporations, and verify your first purchase order by calling the number listed in the Dunn & Bradstreet credit file for your company.
WHAT IS YOUR RETURN POLICY?
All of our products are brand new and covered by a full manufacturers warranty. This warranty varies by manufacturer, and the warranty documents are available prior to making a purchase.
If anything you purchase from us fails within the manufacturers warranty period, we will be happy to send you replacement parts, or in some cases dispatch a factory service technician to your facility to effect repairs.
If you wish to exchange your purchase for a different item, we'll do our very best to make the exchange as easy as possible. You'll of course have to pay all shipping charges, and you may have to pay a restocking fee of up to 25%, depending on the circumstances, but we'll work with you to minimize your costs.
If you wish to return your purchase for a refund, we'll charge you a 25% restocking fee, plus any freight charges we incurred. Any returned items must be received at our office within 30 days of your receipt, be in brand new uninstalled condition, in the original undamaged box, with all manuals and other documentation. Your refund will be in the same form of payment that we received, and will be processed within 3 business days.
HOW LONG HAVE YOU BEEN IN BUSINESS, AND DO YOU HAVE ANY REFERENCES?
We have been in business in the same location since 1999. We are a Dunn & Bradstreet rated corporation, and can supply credit and bank references to other corporations upon request.
We are an authorized dealer for any products we sell. We only buy direct from the factory, and never sell used, "grey market" or surplus equipment.
COPYRIGHT 1999-2013 BIG LAKE SUPPLY